+ Shipping


Superior Service!

We promise immediate service with nationwide shipping on all orders placed by 5:00 p.m. MST. Plus, we offer a 24-hour turnaround time on any RMA and, if necessary, we'll replace any defective part before we receive your returned merchandise!


Shipping Charges

Shipping charges are dependent on your location and the level of service you select. Call us toll-free at 1-800-543-0932 for more information.


FedEx or UPS for tracking information

FedExUPS

Returns

If there's ever a problem, we have a hassle-free return policy. We'll even ship out advanced replacement parts within 24 hours. Rocky Mountain Ram memory products offer a lifetime warranty.


RMA Process

All Return Material Authorizations (RMA) are issued by an RMA/Technical Support representative. No sales representative is authorized to issue an RMA. All requests for return are subject to Technical Support and/or Customer Service evaluations.

  • All requests for an RMA number must be accompanied with the customer's original purchase order number or the Rocky Mountain Ram product invoice number.
  • RMAs must be marked on the outside of each box when product is returned.
  • All RMAs expire in 15 days.

Product must be returned in the same condition as it was received, with no tampering of the product. if RMAs are to be cross-shipped, a new invoice will be sent for the replacement product, and then a credit memo will be issued once the return item is received and approved by Rocky Mountain Ram.